SAP Knowledge Base Article - Preview

3481477 - Error: "Account information not recognized: Could not reach CMS 'Server_Name:6400'. The CMS on machine 'Server_Name' was stopped due to a critical error. (FWM 20031)" when logging into CMC

Symptom

  • Error when attempting to log into the Central Management Console or BI Launch Pad:
    • Account information not recognized: Could not reach CMS 'ServerName:6400'. The CMS on machine 'Server_Name' was stopped due to a critical error. (FWM 20031)
 
 


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • MS SQL server

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

MS SQL server, 20031 , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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