3481613 - Stories Blank screen issue due to to browser cache build-up

Users experience "blank loading screen" issue when using Story Reports which is due to build of cache in system.

SAP SuccessFactors People Analytics

1. Navigate to Reporting in SuccessFactors.
2. Attempt to create or run a Story Report.
3. Observe a blank screen with three loading dots.

Engineering has confirmed that this issue can occur due to browser cache build-up. Story Reports rely on cookies and cached data, and excessive cache can interfere with proper loading, resulting in a blank screen.

To prevent this issue, always log out properly from SuccessFactors, especially when accessing multiple instances. Simply closing the browser tab may leave session data cached.

Additionally, you may enable automatic cache clearing in your browser to avoid manual intervention.

• In Google Chrome:

1. 1. Go to Settings > Privacy and Security > Additional Content Settings > On-Device Site Data
   2. Enable: “Delete data sites have saved to your device when you close all windows”

• In Microsoft Edge:

1. 1. Go to Settings and more > Settings > Privacy, search, and services
   2. Under Clear browsing data, select Choose what to clear every time you close the browser
   3. Enable: Cookies and other site data

• How to Automatically Clear Browsing Data When Closing Google Chrome Window: A Step-by-Step Guide - Google Chrome Community
• Manage cookies in Microsoft Edge: View, allow, block, delete and use - Microsoft Support
• 3039244 - Unable to access Story Reports due to Browser Settings - MS Edge & Google Chrome
• 2912865 - [Main KBA] Unable to access Story reports - People Analytics 

Story Reports, blank screen, loading screen, three dots, People Analytics, browser cache, cookies, Chrome, Edge, cache build-up, session logout, SuccessFactors reporting issue, Story report not loading, browser settings, automatic cache clearing, story report blank, story report stuck, story report won’t load, cache issue, cookie issue, browser troubleshooting, SAP SuccessFactors , KBA , LOD-SF-ANA-SAC-ADM , SF Admin configurations (Security Center, Provisioning) , How To