3481641 - Viewing pay statements via SF Mobile App asks for additional authentication

You have enabled SAP IAS as your IDP and when trying to access a pay statement in PDF format in a mobile device via the native SAP SuccessFactors app, you are being prompted to enter your IAS credentials manually. This impacts both Android and iOS devices.

SAP SuccessFactors Mobile App

The SAP SuccessFactors native Mobile app was not leveraging IAS authentication directly. Instead, it used to get a BizX token when a user accessed payroll information which subsequently relied on an IAS token. This process required a separate login process, thus a new prompt for IAS credentials was triggered (pop-up screen).

Short-term workaround (Fully Delivered/Issue Resolved):

Users enter their credentials manually when prompted, this ensures access to the App until the session expires.
Please note this behavior was already present in Android devices. The enhancement on iOS became available in the Salesdemo environments during the 2407 monthly release. It was then delivered to all customer environments during the 2H 2024 release.

Our internal reference: MOB-87448. 

Permanent solution:

Users will no longer need any additional log in to SAP IAS to open their pay statement.
All relevant teams (SAP IAS, SAP SuccessFactors Mobile, SAP SuccessFactors Platform Authentication) have aligned to deliver this permanent fix with 1H 2025 (our internal reference MOB-91552 and PAY-31128), with these changes, the above mentioned issue is fully resolved.

Known issue - permanent fix was delivered with the 1H 2025 Release

Set up Single Sign-On and Log-Out Using SAML 2.0

Pay Statement

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