SAP Knowledge Base Article - Preview

3481641 - Viewing pay statements via SF Mobile App asks for additional authentication

Symptom

You have enabled SAP IAS as your IDP and when trying to access a pay statement in PDF format in a mobile device via the native SAP SuccessFactors app, you are being prompted to enter your IAS credentials manually.
NOTES:
-This impacts both Android and iOS devices.
-This KBA is also applicable to non-IAS customers who encounter a connection reset error in the hybrid screen of their mobile pay statement.


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Environment

SAP SuccessFactors Mobile App

Product

SAP SuccessFactors HCM Suite all versions

Keywords

MOB-85140, KI2405, IAS, IDP, Mobile, mobile app, iOS, Android, credentials, password, successfactors, SFSF, SF, payslip, pay statement, MOB-87448, MOB-91552, PAY-31128, app, 1h 2025, 2505, release , KBA , LOD-SF-INT-MAS , SF Mobile APP Pay Statement Mashup , LOD-EC-GCP-PY-MAS , Employee Data Maintenance via Mashups , LOD-SF-PLT-MOB , Mobile Issues , LOD-EC-GCP-PY-PST , EC Payroll Pay Statement , Known Error

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