SAP Knowledge Base Article - Public

3481740 - Error: 'Unable to retrieve data form the data source' when opening story built on live S/4 HANA in SAP Analytics Cloud (SAC).

Symptom

  • Report not loading correctly.
  • After refreshing the story getting error: Unable to retrieve data form the data source.
  • On multiple refresh there are different error messages:
    • Submit variables failed
    • Failed to execute 'send' on 'XMLHttpRequest': Failed to load...
    • No response object given
    • Destination host is unreachable.

Environment

SAP Analytics Cloud

Connection - Live to S/4 HANA On-premise

Reproducing the Issue

  1. Log in to SAC

  2. Open story 

  3. Refresh the story.

  4. Notice the error message on chart: Unable to retrieve data form the data source.

Note: On multiple refresh of the story, it throws different errors:

  • Submit variables failed
  • Failed to execute 'send' on 'XMLHttpRequest': Failed to load...
  • No response object given
  • Destination host is unreachable.

 

Cause

The issue is under investigation by development team.

Resolution

The issue is under investigation by development team.

See Also

Keywords

SAC, S/4 HANA, live connection, story.  , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0