Symptom
The Form Admin settings are not available to a user.
Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Reproducing the Issue
- Go to Settings.
- Search Form.
- There is no result.
Cause
The correct service was not assigned to the user.
Resolution
- Go to Settings.
- Open Users.
- Open the affected User.
- Open the Users assigned Business Role.
- Navigate to App List.
- Search and add the service sap.crm.service.formAdminService
- The same can be done in the Business Service section.
Keywords
ESM, Form, Settings, Admin , KBA , CEC-CRM-FORM , SCV2 and ESM support for Forms , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0