SAP Knowledge Base Article - Public

3481781 - Admin Settings for ESM Forms not available

Symptom

The Form Admin settings are not available to a user.

Environment

SAP Sales Cloud and SAP Service Cloud Version 2

Reproducing the Issue

  1. Go to Settings.
  2. Search Form.
  3. There is no result.

Cause

The correct service was not assigned to the user.

Resolution

  1. Go to Settings.
  2. Open Users.
  3. Open the affected User.
  4. Open the Users assigned Business Role.
  5. Navigate to App List.
  6. Search and add the service sap.crm.service.formAdminService 
  7. The same can be done in the Business Service section.

Keywords

ESM, Form, Settings, Admin , KBA , CEC-CRM-FORM , SCV2 and ESM support for Forms , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0