SAP Knowledge Base Article - Public

3481802 - Hard Purge with The System Identifier Purge is failing for User Due to associated Recruiting data.

Symptom

You would receive an application error when trying to Hard Purge with The System Identifier Purge.

The application error id would be accompanied by error: Job requisition form data is associated with the user you are trying to purge. Contact the system administrator to proceed further

Environment

Successfactors - Recruiting Management

Reproducing the Issue

  1. Go to: Company ID: 
  2. Login as
  3. Go to Data Retention Management
  4. System Identifier Purge Job Monitor.
  5. Purge all inactive users
  6. submit

Email receive by approval:

  • Execute script to run user purge failed: Wrapped Exception: com.successfactors.db.dao.DAOException:
  • Error while executing SQL script: SAP DBTech JDBC: [XXXX]: user-defined error: :
  • Job requisition form data is associated with the user you are trying to purge. Contact the system administrator to proceed further..

Cause

The System Identifier Purge is failing for User due to associated Recruiting data.

Resolution

Please contact Employee Central Support Engineer Team and Add the following to your case:

Customer need to provide a written Approval for an update Script at the database level (No negative impact)

See Also

  • 3375924 - How To check User Status Via Data inspector
  • 2545988 - How To Purge or Delete Users In SuccessFactors

Keywords

hard purge ,  Incident INC8309379, DRMUserPermanentPurgeJob$PermanentPurgeException: Execute script to run user purge failed, Job requisition form data is associated with the user you are trying to purge. Contact the system administrator to proceed further, Permanent User Purge , System Identifier Purge Job Monitor, Purge all inactive users, associated Recruiting data , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

Product

SAP SuccessFactors HCM Core 2405