SAP Knowledge Base Article - Preview

3481803 - "Forgot password email sender [...] is not an authorized email address" error in SAP SuccessFactors Agent Performance Management

Symptom

When attempting to set up an email address as the mail sender in APM, it may be received the following error message: "Forgot Password Email Sender [YourForgotPasswordEmailSender] is not an authorized email address".

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 


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Environment

SAP SuccessFactors Sales Performance Management

  • Agent Performance Management

Product

SAP Agent Lifecycle Management all versions ; SAP Agent Performance Management all versions

Keywords

Password reset emails; APM; PPO; Not authorized; Administrator. , KBA , CEC-SAL-APE , Agent Performance Management , CEC-SAL-PPO , Agent Lifecycle Management , How To

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