SAP Knowledge Base Article - Preview

3481813 - Scope of support for master data (with examples for BP, customer, vendor) in S/4HANA /ERP

Symptom

The customer support team can assist with most issues that arise. However, there are some issues that fall outside the scope of the customer support team. These issues are the how to/consulting issues.

Before opening a support case, read this KBA to understand the difference between 'Support' and 'Consulting'. KBA is extended with fictive examples. 


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Environment

  • Sales and Distribution (SD)
  • Logistics Execution (LE)
  • SAP ERP Central Component
  • SAP ERP
  • SAP enhancement package for SAP ERP
  • SAP enhancement package for SAP ERP, version for SAP HANA
  • SAP S/4HANA

Product

SAP ERP Central Component all versions ; SAP ERP all versions ; SAP S/4HANA all versions ; SAP enhancement package for SAP ERP all versions ; SAP enhancement package for SAP ERP, version for SAP HANA all versions

Keywords

consulting, how to, question, business requirement, scope of support, out of support, consultant, search, community, modification, Z*, master data, Business Partner, customer, vendor, S/4HANA, ERP , KBA , LO-MD-BP , Business Partners , AP-MD-BP , Business Partner , How To

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