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SAP Knowledge Base Article - PreviewSymptom
When opening the template selection in the email editor, you notice the list displays the templates in a random order / without any specific sorting criteria.
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Environment
SAP Sales Cloud Version 2.
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Template, Templates, Email, Send Mail, Order, Sort, Sorting, Random, Template List, List, Add Template, Case, Cases, SAP Service Cloud Version 2, V2, , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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