SAP Knowledge Base Article - Public

3481898 - Unable to Create Invoice After Issuing Credit Memo


You are trying to create an invoice after issuing the credit memo but the invoice request is still in processed status.


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Reproducing the Issue

  1. Go to Customer Invoicing Work Center
  2. View: Invoice Documents 
  3. Search for Invoice XYZ(XYZ is the ID of the Invoice Document)
  4. Select the Invoice and click on Follow Up 
  5. Select Manual Credit Memo and click on Release button.

Once the credit memo is created, go to invoice request view and you can see the status is not changed back "To Be Invoiced".


You cannot create a new Invoice document after creating a credit memo for an existing invoice. If you want to create a new invoice request, you need to cancel the existing invoice instead of creating a credit memo.


This is expected standard behavior.


Invoice; Credit Memo; Invoice Request , KBA , SRD-CRM-INV , Customer Invoicing , Problem


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