SAP Knowledge Base Article - Public

3481927 - Utilities: Error encountered during Installment Plan Creation

Symptom

  • When attempting to create an installment plan, the system returns the error message:
    • "Server Error: Please contact your system administrator."
  • The error occurs during the final step of the installment plan creation process.
  • This issue prevents the successful setup of installment plans for customers.

Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0
  • Utilities Add-on

Reproducing the Issue

  1. Login to Service Cloud V2
  2. Navigate to Contract Account
  3. Open Contract Account 12345ABC
  4. Navigate to Payment Arrangement Tab
  5. Click on + icon for Installment Plans
  6. Enter Plan Type -> Error received: "Server Error: Please contact your system administrator"

Cause

  • The error is typically caused by a misconfiguration or missing data in the installment plan settings.
  • Potential causes include:
    • Missing or Incorrect Configuration: The installment plan settings might not be correctly configured in the system.
    • Data Validation Issues: There might be missing or invalid data required for creating the installment plan.
    • Insufficient Permissions: The user creating the installment plan may not have the necessary permissions to perform this action.
    • System or Integration Issues: There might be underlying issues with the system or integrations that handle installment plan creation.

Resolution

  1. Verify if the Communication Configurations are correctly defined and working
    1. Go to Settings -> Integrations
    2. Find the Communication System connection relevant for this integration with S/4HANA ISU system and open it
    3. In this screen, the administrator can perform a ping test, if there are failures then proceed to the next step
  2. Please check: Configuration in SAP Service Cloud Version 2  and refer to "Create Communication Configurations" section.

Keywords

Installment Plan Error, Server Error, System Administrator, Installment Plan Creation, Configuration Issues, Permissions, Data Validation, SAP Service Cloud, Error Handling , KBA , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0