Symptom
- When attempting to create an installment plan, the system returns the error message:
- "Server Error: Please contact your system administrator."
- The error occurs during the final step of the installment plan creation process.
- This issue prevents the successful setup of installment plans for customers.
Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
- Utilities Add-on
Reproducing the Issue
- Login to Service Cloud V2
- Navigate to Contract Account
- Open Contract Account 12345ABC
- Navigate to Payment Arrangement Tab
- Click on + icon for Installment Plans
- Enter Plan Type -> Error received: "Server Error: Please contact your system administrator"
Cause
- The error is typically caused by a misconfiguration or missing data in the installment plan settings.
- Potential causes include:
- Missing or Incorrect Configuration: The installment plan settings might not be correctly configured in the system.
- Data Validation Issues: There might be missing or invalid data required for creating the installment plan.
- Insufficient Permissions: The user creating the installment plan may not have the necessary permissions to perform this action.
- System or Integration Issues: There might be underlying issues with the system or integrations that handle installment plan creation.
Resolution
- Verify if the Communication Configurations are correctly defined and working
- Go to Settings -> Integrations
- Find the Communication System connection relevant for this integration with S/4HANA ISU system and open it
- In this screen, the administrator can perform a ping test, if there are failures then proceed to the next step
- Please check: Configuration in SAP Service Cloud Version 2 and refer to "Create Communication Configurations" section.
Keywords
Installment Plan Error, Server Error, System Administrator, Installment Plan Creation, Configuration Issues, Permissions, Data Validation, SAP Service Cloud, Error Handling , KBA , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0