SAP Knowledge Base Article - Public

3481927 - Utilities: Error encountered during Installment Plan Creation


  • When attempting to create an installment plan, the system returns the error message:
    • "Server Error: Please contact your system administrator."
  • The error occurs during the final step of the installment plan creation process.
  • This issue prevents the successful setup of installment plans for customers.


  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0
  • Utilities Add-on

Reproducing the Issue

  1. Login to Service Cloud V2
  2. Navigate to Contract Account
  3. Open Contract Account 12345ABC
  4. Navigate to Payment Arrangement Tab
  5. Click on + icon for Installment Plans
  6. Enter Plan Type -> Error received: "Server Error: Please contact your system administrator"


  • The error is typically caused by a misconfiguration or missing data in the installment plan settings.
  • Potential causes include:
    • Missing or Incorrect Configuration: The installment plan settings might not be correctly configured in the system.
    • Data Validation Issues: There might be missing or invalid data required for creating the installment plan.
    • Insufficient Permissions: The user creating the installment plan may not have the necessary permissions to perform this action.
    • System or Integration Issues: There might be underlying issues with the system or integrations that handle installment plan creation.


  1. Verify if the Communication Configurations are correctly defined and working
    1. Go to Settings -> Integrations
    2. Find the Communication System connection relevant for this integration with S/4HANA ISU system and open it
    3. In this screen, the administrator can perform a ping test, if there are failures then proceed to the next step
  2. Please check: Configuration in SAP Service Cloud Version 2  and refer to "Create Communication Configurations" section.


Installment Plan Error, Server Error, System Administrator, Installment Plan Creation, Configuration Issues, Permissions, Data Validation, SAP Service Cloud, Error Handling , KBA , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , Problem


SAP Sales Cloud and SAP Service Cloud Version 2 1.0