SAP Knowledge Base Article - Public

3482056 - Error "D-U-N-S Number Must Contain 9 Digits" When Replicating Business Partners to C4C

Symptom

When replicating business partners to C4C, the error "D-U-N-S number must contain 9 digits" occurs in Web Service Message Monitoring for the service interface BusinessPartnerReplicationIn.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Go to the General Settings work center view.
  3. Open the Web Service Message Monitoring under System Administration.
  4. Select query "All".
  5. Search for message ID with error "D-U-N-S number must contain 9 digits".

Cause

The incoming payload has the following nodes (where XYZ corresponds to the Business Partner ID):

<PartyIdentifierTypeCode>BUP001</PartyIdentifierTypeCode>
<BusinessPartnerID>XYZ</BusinessPartnerID>

If a node called PartyIdentifierTypeCode is present in the message payload, and its value is equal to BUP001, it indicates that the BusinessPartnerID node is related to DUNS. 

The Dun & Bradstreet D-U-N-S® Number (short for Data Universal Numbering System) is a nine-digit unique identifier for businesses. A DUNS number is sometimes formatted with embedded dashes to promote readability, such as "XX-XXX-XXXX". Modern usage typically omits dashes and shows the number as in the form "XXXXXXXXX". The dashes are not part of D&B's official definition of the DUNS number. 

C4C, therefore, only supports nine-digit Business Partner IDs without the dashes.

Resolution

To resolve this issue, send the Business Partner ID from external system in the correct format: A nine-digit number without any dashes. An example of a Business Partner ID in the correct format would be "123456789".

Also, it is not possible to deactivate the D-U-N-S Number Check in C4C system. Please maintain the D-U-N-S Number in the S/4 system without dashes and without prefixes as stated above.

See Also

SAP Blog Post - Integration of Duns and Bradstreet (D&B) with C4C

Keywords

BP
, KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , LOD-CRM-INT-CRM , Integration of C4C with CRM , LOD-LE-BP-BP , Business Partner , Problem

Product

SAP Cloud for Customer core applications all versions