SAP Knowledge Base Article - Public

3482056 - Error "D-U-N-S Number Must Contain 9 Digits" When Replicating Business Partners to C4C


When you are replicating business partners to C4C, you encounter an error "D-U-N-S number must contain 9 digits" in Web Service Message Monitoring for the service interface BusinessPartnerReplicationIn.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Go to the General Settings work center view.
  3. Open the Web Service Message Monitoring under System Administration.
  4. Select query "All".
  5. Search for message ID with error "D-U-N-S number must contain 9 digits".


The incoming payload has the following nodes (where XYZ corresponds to the Business Partner ID):


If a node called PartyIdentifierTypeCode is present in the message payload, and its value is equal to BUP001, it indicates that the BusinessPartnerID node is related to DUNS. 

The Dun & Bradstreet D-U-N-S® Number (short for Data Universal Numbering System) is a nine-digit unique identifier for businesses. A DUNS number is sometimes formatted with embedded dashes to promote readability, such as "XX-XXX-XXXX". Modern usage typically omits dashes and shows the number as in the form "XXXXXXXXX". The dashes are not part of D&B's official definition of the DUNS number. 

C4C, therefore, only supports nine-digit Business Partner IDs without the dashes.


To resolve this issue, you need to send the Business Partner ID from your external system in the correct format: A nine-digit number without any dashes.

An example of a Business Partner ID in the correct format would be "123456789".


See Also

SAP Blog Post - Integration of Duns and Bradstreet (D&B) with C4C


C4C, BusinessPartnerReplicationIn, "D-U-N-S number must contain 9 digits", Business Partner, DUNS, D-U-N-S, PartyIdentifierTypeCode, BusinessPartnerID
, KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , LOD-CRM-INT-CRM , Integration of C4C with CRM , How To


SAP Cloud for Customer core applications all versions