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SAP Knowledge Base Article - PreviewSymptom
- Missing Confirm Option: There is no option to confirm a customer after performing a search.
- No Confirm Checkbox/Icon: The Confirm checkbox/icon is not visible for Business Partners (BP) such as Account, Contact, Individual Customer, Utilities-Premise, or Utilities-Contract Account in the Live Activity Center.
- Unable to Select BP: Users cannot confirm and select a BP from the search results, preventing further actions.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2405
Keywords
Utilities Scenario, Live Activity Center, Confirm Button, Business Partner, CTI Integration, Activity Creation, Expected Behavior, Interaction Requirement, SAP Service Cloud. , KBA , LOD-CRM-LA , Live Activity , LOD-CRM-IND-UTL , Utilities , Problem
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