3482065 - Missing Confirm Action for Business Partner in Live Activity Center Search Results

• Missing Confirm Option: There is no option to confirm a customer after performing a search.
• No Confirm Checkbox/Icon: The Confirm checkbox/icon is not visible for Business Partners (BP) such as Account, Contact, Individual Customer, Utilities-Premise, or Utilities-Contract Account in the Live Activity Center.
• Unable to Select BP: Users cannot confirm and select a BP from the search results, preventing further actions.

SAP Cloud for Customer

• Expected Behavior: The absence of the Confirm checkbox/icon for Business Partners (BP) in the Live Activity Center is not a bug but the expected behavior.
• Activity Creation Required: The Confirm button becomes available only after an activity is created.
• Active CTI Connection Needed: An active CTI (Computer Telephony Integration) connection or an ongoing interaction is necessary to trigger the confirmation logic.
• CTI Integration Requirement: This functionality is only possible with a CTI integration, which provides the necessary context for confirming a BP.

• To enable the Confirm icon (man icon) for users, ensure the following conditions are met:
  • CTI Integration: There must be an active integration with a CTI (Computer Telephony Integration) system.
  • Correct Payload: The CTI must send the correct payload to create an activity.
• These conditions are necessary for the Confirm icon to appear and function properly in the Live Activity Center.

Utilities Scenario, Live Activity Center, Confirm Button, Business Partner, CTI Integration, Activity Creation, Expected Behavior, Interaction Requirement, SAP Service Cloud. , KBA , LOD-CRM-LA , Live Activity , LOD-CRM-IND-UTL , Utilities , Problem