SAP Knowledge Base Article - Preview

3482065 - Missing Confirm Action for Business Partner in Live Activity Center Search Results

Symptom

  • Missing Confirm Option: There is no option to confirm a customer after performing a search.
  • No Confirm Checkbox/Icon: The Confirm checkbox/icon is not visible for Business Partners (BP) such as Account, Contact, Individual Customer, Utilities-Premise, or Utilities-Contract Account in the Live Activity Center.
  • Unable to Select BP: Users cannot confirm and select a BP from the search results, preventing further actions.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications 2405

Keywords

Utilities Scenario, Live Activity Center, Confirm Button, Business Partner, CTI Integration, Activity Creation, Expected Behavior, Interaction Requirement, SAP Service Cloud. , KBA , LOD-CRM-LA , Live Activity , LOD-CRM-IND-UTL , Utilities , Problem

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