Symptom
- Inbound email delivered to SAP system fails, below error is received by the sender:
Delivery has failed to these recipients or groups:
testemail@domain.com
Your message couldn't be delivered and there was no valid enhanced status code being issued by the remote mail system to determine the exact cause, status: '554 Cannot process message in SAP System' - Test email by Telnet can be received in tr-cd SOIN.
- Same error can be confirmed in ICM trace:
SMTP SmtpServerAcknowledge: mail processed by app server
..
SMTP SmtpServerAcknowledge: send '554 Cannot process message in SAP System'
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Environment
- SAPConnect
- SMTP Plug-in
- SAPOffice
- SAP Content Server or 3rd party Content Server
Product
SAP ERP 6.0 ; SAP NetWeaver 7.5 ; SAP S/4HANA all versions
Keywords
554 Cannot process message in SAP system, Inbound email, SOIN, SCOT, SICF, PUT_INTO_KPRO, SDOK_PHIO_STORE_CONTENT, NOT_ALLOWED, SETU_DOC_FROM_MIME, CL_SEND_REQUEST_BCS, SOFFPHIO, SOFFDB, SOFFCONT1, OACT, OAC0, Content Server, Content Repository , KBA , BC-SRV-COM , Communication Services: Mail, Fax, SMS, Telephony , BC-SRV-KPR-DMS , Document Management Services , Problem
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