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3482198 - Inbound mail failed with error '554 Cannot process message in SAP system'


  • Inbound email delivered to SAP system fails, below error is received by the sender:

    Delivery has failed to these recipients or groups:
    Your message couldn't be delivered and there was no valid enhanced status code being issued by the remote mail system to determine the exact cause, status: '554 Cannot process message in SAP System'

  • Test email by Telnet can be received in tr-cd SOIN.
  • Same error can be confirmed in ICM trace:

    SMTP SmtpServerAcknowledge: mail processed by app server
    SMTP SmtpServerAcknowledge: send '554 Cannot process message in SAP System'



  • SAPConnect
  • SMTP Plug-in
  • SAPOffice
  • SAP Content Server or 3rd party Content Server


SAP ERP 6.0 ; SAP NetWeaver 7.5 ; SAP S/4HANA 2021


554 Cannot process message in SAP system, Inbound email, SOIN, SCOT, SICF, PUT_INTO_KPRO, SDOK_PHIO_STORE_CONTENT, NOT_ALLOWED, SETU_DOC_FROM_MIME, CL_SEND_REQUEST_BCS, SOFFPHIO, SOFFDB, SOFFCONT1, OACT, OAC0, Content Server, Content Repository , KBA , BC-SRV-COM , Communication Services: Mail, Fax, SMS, Telephony , BC-SRV-KPR-DMS , Document Management Services , Problem

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