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SAP Knowledge Base Article - PreviewSymptom
When logging onto CRM UI with End User and SOLMANREQU business role to reply Test Case ZMDT that has status Author Action, the status remains in Author Action and is not changed to "In Process" as expected.
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
SOLMANREQU, ZMDT, Author Action, In Process, AGS_WORK_CUSTOM, Save and Reply, key user, IM_REP_STA, user status , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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