SAP Knowledge Base Article - Public

3482342 - Consolidated Emails Received when users Email Notifications have been Disabled


Consolidated emails are being received for Performance Management email notifications despite emails being disabled via "Change User Email Notifications" or Settings > Notifications > "Read Messages in the System"

Individual emails are not received.


SAP SuccessFactors Performance Management


Reproducing the Issue

Disable User Emails via either option below:

  1. Change User Email Notification
  2. Search for user
  3. Deselect "Email Notification" checkbox


  1. Click Profile Icon on the top right
  2. Settings
  3. Notifications
  4. Switch to "Read messages in the system"


Expected behaviour.


  1. This is the current system behavior.
  2. When the "Consolidate notifications for the same recipient into one single email" function is enabled, the system sends these emails based on the "Processed Batched Email Job" mechanism that runs on a scheduled basis through a configured background job.
  3. This process is categorized under "Alerts" rather than the standard "Notifications" that are individually sent out.
  4. Regardless of whether a system user has their "Email Notifications" turned on or off, they will still receive the "Consolidated" email as the batch process job.
  5. The possible workaround is to check the "Recipients" settings of the affected notification, to exclude users who should not receive the mail.

If you wish to see this behaviour modified or changed, you may raise and Enhancement Request via the Influence Portal - 2090228 - How to Submit Ideas for SAP SuccessFactors Products - SAP for Me

See Also

2414180 - Notifications tab options - Send emails to me / Read messages in the system

2090228 - How to Submit Ideas for SAP SuccessFactors Products - SAP for Me


email notifications, consolidated emails, change user email notification, batched emails, performance management , KBA , LOD-SF-PM-EML , Emails and Notifications , Problem


SAP SuccessFactors HCM Core 2405