SAP Knowledge Base Article - Public

3482453 - X509 option is not seen in Configure Document Management

Symptom

When configuring document management with Open Text the option for X.509 Certificate is not available

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

When setting up integration with Open Text in SuccessFactors as outlined in this help guide

The option in Configure Document Management to use X509 Certificate as outlined here, is not currently available

Cause

Currently, the X.509 authorization has an error and doesn't work as expected. It therefore is disabled and as a workaround customers should stick with the user/password authorization for now. We plan to fix the issue asap.

Resolution

Engineering are working on a solution for this. Currently we do not have a ETA for when to expect the solution or when the X509 Certificate will be available again.

This KBA will be updated when we have further confirmation on the expected fix.

**Note for CPS please see internal memo for more details on this.

Keywords

Configure Document Management, Open Text, X509, X.509 authorization, X509 Certificate , KBA , LOD-SF-PLT-DOC , Document Management , Problem

Product

SAP SuccessFactors HCM Core 2405