Symptom
After the b2405 release, the external candidates are unable to accept offer letters that are created with DocuSign, they click on Accept and they are redirected to a page with error 404.
Environment
SAP SuccessFactors Recruiting Management
Resolution
- Ensure the DocuSign User ID under Manage Recruiting Settings is properly granted access in DocuSign.
- Confirm that the DocuSign User ID configured under Manage Recruiting Settings has the "DS - Admin" permission role in the DocuSign account.
Keywords
docu, sign, offer, letter, e, signature, page, 404, error. , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem
Product
SAP SuccessFactors Recruiting all versions