Symptom
You have implemented Key User Tool (KUT) UI extension fields in Utilities Contact Center and would like to seek assistance from SAP Support.
Environment
SAP Cloud for Customer
Cause
KUT UI extension fields are no longer supported for Utilities Contact Center, once it uses the PDI tool for UI extensions.
Resolution
To receive assistance from SAP Support with UI extension fields in Utilities Contact Center, you are required to use the version of SAP Cloud Applications Studio (PDI) that corresponds to your SAP Cloud for Customer release version to build them
If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
See Also
SAP Help Portal - UI Extensions for Utilities Online Transactions
SAP Community Question:- what is the difference b/w KUT field and Pdi field?
Keywords
C4C, KUT, PDI, UI Extension Fields, Utilities, Utilities Contact Center , KBA , LOD-CRM-IND-UTL , Utilities , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To