Symptom
Unable to run story report when accessing SuccessFactors via Secondary Logon from Provisioning
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
- SAP SuccessFactors HCM Suite
- Analytics & Reporting (Ad Hoc, YouCalc, ORD)
- Report Centre
- Story Report
- Report Centre
- Analytics & Reporting (Ad Hoc, YouCalc, ORD)
Reproducing the Issue
- Open provisioning for the Required company
- Navigate to Log in to customer instance
- In the "Secondary Logon" provide Support access username and login
- In the Instance Go to Reporting
- Run/Create Story Report
- The page will get stuck in a blank or loading screen
Cause
- The Story reports require users to complete the IAS authentication process to access the SAC (SAP Analytics Cloud) in the backend.
- When users utilize Secondary Logon from Provisioning instead of direct login credentials (username and password), the IAS authentication step is bypassed, resulting in the blank loading screen issue.
Resolution
- Use direct login credentials (username and password) to access the instance.
- Complete the IAS authentication process to ensure access to SAP Analytics Cloud (SAC).
- Run or create the Story Report after successful authentication.
See Also
Keywords
SAC authentication, Secondary Logon issue, blank screen, loading issue, Story report stuck, Provisioning access, IAS authentication bypass, SAP Analytics Cloud, reporting error, login credentials, direct access, SAC backend, authentication process, report creation issue , KBA , LOD-SF-ANA-RCT-SAC , People Analytics Stories , LOD-SF-ANA-SAC , Stories in People Analytics , How To
Product
Attachments
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SAP Knowledge Base Article - Public