SAP Knowledge Base Article - Public

3482723 - "National ID XXX already exists for country/region XXX and card type XXX " error appears while rehiring the employee - 1H2024

Symptom

  • "National ID XXX already exists for country/region XXX and card type XXX " error appears while rehiring the employee.
  • An application error appears during submit, even after removing/deleting the National id section which was erroring in previous step and proceeding with hire.

Environment

SAP SuccessFactors Employee Central - Hire/Rehire

Reproducing the Issue

  1. Hire a contingent worker, make sure to add a national id record and has ended successfully.
  2. Start rehire for contingent worker as a full time employee via Add new employee.
  3. Match user and "Rehire with new employment". Verify that national id record is showing on UI.
  4. Enter other details so that a workflow is initiated on final submit of rehire.
  5. Approver goes to the workflow and Update.
  6. On the first page, verify that National ID record is still showing up correctly.
  7. On navigating to second page, an error is thrown "National ID XXX already exists for country/region XXX and card type XXX".
  8. Even if you remove/delete the National id section or Contact Information and proceed, during submit an application error still occurs.

Resolution

Engineering team have confirmed that the issue will be fixed via patch 2405p13 (16-Jul-24 Preview; 18-Jul-24 Production).

Keywords

"Caused by: org.hibernate.ObjectNotFoundException: No row with the given identifier exists: [com.successfactors.hris.bean.eo.EmpNationalIdCardEO#]", "National ID XXX already exists for country/region XXX and card type XXX"", national id, duplicate, error, hire, rehire, contingent worker, CWK, cwk, add new employee, rehiring contingent worker, national id already exists, workflow, approval, update, application error, ECT-237633, INC8446479, ERROR [HrisHireCoreController],1H2024, No row with the given identifier exists: [com.successfactors.hris.bean.eo.EmpPhoneInfoEO#, b2405, KI2405, PTCH-44306, CS20240007843805  , KBA , LOD-SF-EC-HIR-RIE , Rehire Inactive Employee , LOD-SF-EC-HIR-NEW , Add New Employee Wizard , Bug Filed

Product

SAP SuccessFactors Employee Central 2405