Symptom
- Users are not being included in the People Pool;
- Users can't access or edit information for certain users, even with all permissions granted;
Environment
SAP SuccessFactors Employee Profile
Reproducing the Issue
- Go to employee profile;
- Search for any field that should be visible or editable;
- Unable to view or edit;
- Search for the field that is being used in the people pool;
- Check if the field is correct in EC;
- Download the User Directory File (UDF);
- Search for the same field from EP;
Cause
The people pool in the permission group is using a mapped field from EP to include users but the data is out of sync. If the field is correct in EC but incorrect in EP, there is a HRIS Sync issue.
Resolution
- You can perform a User Based HRIS Sync as per KBA 3044382 - User Based HRIS Sync to sync data for individual users;
OR
- Perform a Full HRIS Sync job to sync all data 2263251 - How to Run a One Time Full HRIS Sync
See Also
Keywords
HRIS sync, permission not being respected, people pool, permission group issue, HRIS sync mapping, permission issue, people pool, manage permission groups, manage permission roles , KBA , LOD-SF-EP-JOB , Scheduled jobs , Problem
Product
SAP SuccessFactors HCM Core 2405