SAP Knowledge Base Article - Public

3483032 - User not included in the People Pool


  • Users are not being included in the People Pool;
  • Users can't access or edit information for certain users, even with all permissions granted;


SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Go to employee profile;
  2. Search for any field that should be visible or editable;
  3. Unable to view or edit;
  4. Search for the field that is being used in the people pool;
    1. Check if the field is correct in EC;
    2. Download the User Directory File (UDF);
    3. Search for the same field from EP;


The people pool in the permission group is using a mapped field from EP to include users but the data is out of sync. If the field is correct in EC but incorrect in EP, there is a HRIS Sync issue. 



See Also


HRIS sync, permission not being respected, people pool, permission group issue, HRIS sync mapping, permission issue, people pool, manage permission groups, manage permission roles , KBA , LOD-SF-EP-JOB , Scheduled jobs , Problem


SAP SuccessFactors HCM Core 2405