SAP Knowledge Base Article - Public

3483071 - Incorrect Email Notifications Sent

Symptom

A user is receiving an email notification(s) from LMS when they are not the manager of the employee(s) mentioned within the email.

Environment

SAP SuccessFactors Learning

Cause

The user is receiving the email notification(s) as they are designated as an alternate manager for the user(s).

Resolution

When you mark an alternate manager as responsible for something, the system routes that material (including any email notifications) to both the manager and alternate manager(s).

Keywords

manager, notification, alternate, lms, email , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-USR , User Entity , Problem

Product

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors Learning all versions