SAP Knowledge Base Article - Public

3483220 - [1H 2024]Employee Quick Card is not loading data if User Search RBP permission is not granted

Symptom

Since 1H 2024 release, the employee quick card will not be displayed if the user has no User Search RBP permission.

Instead, it will show an error "Unable to load data" for legacy employee profile or "Looks like something went wrong" for latest employee profile.

Example for quick card when Latest Employee Profile is disabled in "Company System and Logo Settings"


Example for quick card when Latest Employee Profile is enabled in "Company System and Logo Settings"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP SuccessFactors HCM suite B2405

Cause

API to retrieve data in quick card was enhanced in b2405 version.

Extra RBP permission check "User Search" was added to that API in order to enhance security.

Resolution

Grant the user who needs to view the quick card "User Search" RBP permission with a target population including the users being viewed.

Keywords

Quick Card, Employee Quick Card, Unable to load data, Looks like something went wrong, RBP, User Search, org chart, WorkProfile, WorkforcePersonProfile, API , KBA , LOD-SF-PLT-QC , Quick Card in Search , Problem

Product

SAP SuccessFactors HCM suite all versions

Attachments

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