SAP Knowledge Base Article - Public

3483548 - Lead Owner Update Not Showing Up In Feed


You change a lead owner but it does not appear on the feed screen even the below pre-requisite is already fulfilled. 

Pre-requisite - The event 'Lead - Owner Change' is already enabled under feed settings in Feed work center.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales Work Center.
  2. Go to the Leads view.
  3. Open the Lead id XYZ (XYZ represents the id of the lead).
  4. Maintain the Owner from empty to some value.
  5. Go to the Feed Work center/view.
  6. The performed lead owner update does not on the feed.


Changing existing owner in the lead to the new owner capture the change on the feed screen.
But maintain the owner from empty in the lead does not update on the feed screen.

This means that adding a new owner to a existing lead without owner is change on lead but not change on owner rather create of owner. 


As per the standard design behavior and based on the feed event 'Change Owner', change lead owner updates on the lead screen, not create a new owner. So adding a new Owner in this case will be treated as "IS_CREATED" which currently is not supported.

See Also

 2539668 - Lead Updates Not Showing Up in Feeds


Lead Owner, Feed, update, change , KBA , LOD-CRM-LM , Lead Management , SRD-CC-FED , Feeds , How To


SAP Cloud for Customer core applications all versions