SAP Knowledge Base Article - Public

3483667 - Intelligent Services Center event failure: "Error response received from destination endpoint. ErrorMessage: I/O error: Read timed out"

Symptom

My events in Intelligent Services are timing out. I can see the following error in the Execution Manager Dashboard:

  • Error response received from destination endpoint. ErrorMessage: I/O error: Read timed out

Environment

SAP SuccessFactors HCM

Reproducing the Issue

  1. Go to Execution Manager Dashboard > Pre-Delivered Integrations
  2. Check any of the events that did not complete successfully
  3. On Event Details you will see error "Error response received from destination endpoint. ErrorMessage: I/O error: Read timed out"

Resolution

A software correction is being prepared by Engineering Team to fix an inconsistency in the timeout values for these events.

The correction is targeted to be applied on:

  • Preview: July 16th
  • Production: July 18th

Keywords

INT-18360, Read timed out, intelligent services , KBA , LOD-SF-PLT-ISC , Intelligent Services , LOD-SF-INT-INC-ISE , Integration Center from ISC Events , Known Error

Product

SAP SuccessFactors HCM Core all versions