SAP Knowledge Base Article - Preview

3483704 - Log on to SAP BTP cockpit using a Platform user from the custom identity provider fails


You are trying to login into SAP Business Technology Platform cockpit (SAP BTP URL: using a Platform user that has the Global Account Admin role. However the logon fails.



  • SAP Business Technology Platform (BTP)
  • SAP Cloud Foundry (CF)
  • SAP Cloud Identity Services


SAP BTP, Cloud Foundry runtime and environment all versions ; SAP Business Technology Platform all versions ; SAP Identity Management all versions


SSO, BTP Cockpit, SAP Cloud Identity Services, HTTP Status 500, Error, Identity Authentication Service, IAS, Identity Federation, User Attributes, Corporate Identity Provider, Azure, Token.  , KBA , BC-CP-CF-SEC-IAM , UAA, Authentication, Authorization, Trust Mgmnt , BC-IAM-IDS , Identity Authentication Service , Problem

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