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SAP Knowledge Base Article - PreviewSymptom
The "Resolution Duration" attribute under Ticket data source is not showing correct output, particularly showing zero for some tickets.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Resolution Duration, Ticket, Key Figure , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem
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