SAP Knowledge Base Article - Public

3483754 - Receiving Error "Unknown Username or Password" with Onboarding 1.0 integration - Onboarding 1.0

Symptom

Receiving the error when trying to run the integration with Onboarding 1.0 integration: "Unknown Username or Password".

Environment

SAP SuccessFactors Onboarding 1.0

Cause

The "Service Login" is locked out.

Resolution

For Live Customer(s), Implementation Partner(s), and Consultant(s)

  1. Go to Superadmin
  2. Find "Service Login"
  3. Click the Onboarding 1.0 account name 
  4. You will see the "Locked Out" is checked
  5. Uncheck the "Locked Out"
  6. Save

 

For Customer, if you don't have access to Superadmin (the back-end of ONB 1.0), please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support case. 

Keywords

Service Login, ONB 1.0, Locked Out, Superadmin, Unknown Username or Password , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions