Symptom
Receiving the error when trying to run the integration with Onboarding 1.0 integration: "Unknown Username or Password".
Environment
SAP SuccessFactors Onboarding 1.0
Cause
The "Service Login" is locked out.
Resolution
For Live Customer(s), Implementation Partner(s), and Consultant(s)
- Go to Superadmin
- Find "Service Login"
- Click the Onboarding 1.0 account name
- You will see the "Locked Out" is checked
- Uncheck the "Locked Out"
- Save
For Customer, if you don't have access to Superadmin (the back-end of ONB 1.0), please reach out to SAP SuccessFactors Cloud Product Support in SAP for Me via SAP Expert Chat or Support case.
Keywords
Service Login, ONB 1.0, Locked Out, Superadmin, Unknown Username or Password , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem
Product
SAP SuccessFactors Onboarding all versions