SAP Knowledge Base Article - Public

3483754 - Receiving Error "Unknown Username or Password" with Onboarding 1.0 integration - Onboarding 1.0


Receiving the error when trying to run the integration with Onboarding 1.0 integration: "Unknown Username or Password".


SAP SuccessFactors Onboarding 1.0


The "Service Login" is locked out.


For Live Customer(s), Implementation Partner(s), and Consultant(s)

  1. Go to Superadmin
  2. Find "Service Login"
  3. Click the Onboarding 1.0 account name 
  4. You will see the "Locked Out" is checked
  5. Uncheck the "Locked Out"
  6. Save


For Customer, if you don't have access to Superadmin (the back-end of ONB 1.0), please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support case. 


Service Login, ONB 1.0, Locked Out, Superadmin, Unknown Username or Password , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem


SAP SuccessFactors Onboarding all versions