Symptom
After the onboarding process is restarted, the reminder email of the previous process is still sent.
Environment
SAP SuccessFactors Onboarding
Cause
- When an onboarding process is restarted, the old process is canceled, and a new onboarding process is generated. At this time, the candidate is still an ACTIVE external user, so the reminder will not be canceled automatically and will continue to be sent
- When a candidate's onboarding process is completely canceled, the reminder is automatically canceled
Resolution
If you want to stop the reminder,
- Go to "Email Service"
- Click on "Email Status"
- Find the corresponding candidate's email record
- Click on the action last icon
- Click "Cancel Reminder"
Keywords
Reminder, Cancel Onboarding, Sent, Email Services, Onboarding , KBA , LOD-SF-OBX-EML , Notifications , Problem
Product
SAP SuccessFactors Onboarding all versions