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SAP Knowledge Base Article - PreviewSymptom
You would like to understand which actions done on the case object are associated with the completion of the service level milestones.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Case, Case Management, Case Actions, Completed, Completion, Complete, Milestone, Milestones, SLA, Service Level, Service Level Agreement, Milestone Completion, In Progress, Customer Action, Completed, Closed, Initial Review Due On, Response Due On, Completion Due On, Resolution Due On, Action, SAP Service Cloud Version 2, V2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-SL , Service Levels for SAP Sales/Service Cloud , How To
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