Symptom
When creating a new case type using the action "Copy to New Case Type" from the standard SMPL type, you notice the following warning / error messages when opening the creation screen or activating the new case type:
- autoflowRuleId must be provided for AUTOFLOW step with description Customer Notification
- autoflowRuleId must be provided for AUTOFLOW step with description Case Complete Notification
- approvalProcessId must be provided for APPROVAL step with description Solution Approval
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Environment
SAP Service Cloud Version 2.
Product
Keywords
Error, Warning, Error Message, Warning Message, Autoflow, Autoflows, Approval, Step, Case, Case Type, Type, Case Flow, Flow, Phases, Customer Notification, Case Complete Notification, Solution Approval, autoflowRuleId must be provided for AUTOFLOW step with description Customer Notification, autoflowRuleId must be provided for AUTOFLOW step with description Case Complete Notification, approvalProcessId must be provided for APPROVAL step with description Solution Approval, SAP Service Cloud Version 2, V2, SMPL, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , CEC-CRM-APR , Approvals for SAP Sales/Service Cloud , How To
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