SAP Knowledge Base Article - Preview

3483777 - Error and Warning Messages when Creating a New Case Type as a Copy of Standard SMPL Case Type

Symptom

When creating a new case type using the action "Copy to New Case Type" from the standard SMPL type, you notice the following warning / error messages when opening the creation screen or activating the new case type:

  • autoflowRuleId must be provided for AUTOFLOW step with description Customer Notification
  • autoflowRuleId must be provided for AUTOFLOW step with description Case Complete Notification
  • approvalProcessId must be provided for APPROVAL step with description Solution Approval


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Environment

SAP Service Cloud Version 2.

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

Error, Warning, Error Message, Warning Message, Autoflow, Autoflows, Approval, Step, Case, Case Type, Type, Case Flow, Flow, Phases, Customer Notification, Case Complete Notification, Solution Approval, autoflowRuleId must be provided for AUTOFLOW step with description Customer Notification, autoflowRuleId must be provided for AUTOFLOW step with description Case Complete Notification, approvalProcessId must be provided for APPROVAL step with description Solution Approval, SAP Service Cloud Version 2, V2, SMPL, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , CEC-CRM-APR , Approvals for SAP Sales/Service Cloud , How To

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