Symptom
- When performing KB sync, it keeps loading for several minutes until returns timeout error
- "Exception details: Execute Reader timeouted Execute Reader Command Type: Text Command Text:"
Environment
SAP SALES CLOUD CPQ
Cause
This can occur due to the size of KB, there is not a defined limitation for size, as it depends on the amount of data of each product inside it.
Resolution
Split KB into smaller units and perform sync. If error persists, raise a case with SAP CPQ Technical Support.
Keywords
Sync, KB, Timeout, Fail, Exception, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error
Product
SAP CPQ 2024