SAP Knowledge Base Article - Public

3483797 - Timeout while performing KB Sync

Symptom

  • When performing KB sync, it keeps loading for several minutes until returns timeout error
  • "Exception details: Execute Reader timeouted Execute Reader Command Type: Text Command Text:"

Environment

SAP SALES CLOUD CPQ

Cause

This can occur due to the size of KB, there is not a defined limitation for size, as it depends on the amount of data of each product inside it.

Resolution

Split KB into smaller units and perform sync. If error persists, raise a case with SAP CPQ Technical Support.

Keywords

Sync, KB, Timeout, Fail, Exception, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error

Product

SAP CPQ 2024