SAP Knowledge Base Article - Public

3484012 - Removal Of Standard Unsubscribe Button In Campaign

Symptom

Unsubscribe button in email campaign cannot be removed.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Business Configuration work center.
  2. Go to Implementation Project work center view.
  3. Select Current project.
  4. Edit project scope.
  5. Go to Step 4, scoping questions section.
  6. Click on Sales Campaign.
  7. Campaign Management.
  8. In Marketing permission, descope following question:
    • "Do you want to apply the ‘Unsubscribe’ link in an e-mail campaign at the communication Category Level?"
  9. Descoping of question does not remove the Standard unsubscribe link in email campaign.

Cause

Removal of Unsubscribe button or link for email campaign, does not exit currently.

Resolution

Unsubscribe Button in Email Campaign is the standard button feature and removal of the same is not feasible currently. This is current and expected behaviour.

Keywords

Campaign, Unsubscribe button, email, standard unsubscribe , KBA , LOD-CRM-MKT-CAM , Campaigns , LOD-CRM-MKT , Marketing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions