3484198 - Workflow Rule Does Not Create Email Activities Under Accounts

Defined Workflow rules has "Create Email Activity" is set to "ON". However, workflow rule does not create Email activities after a contact is created under Account. 

After contact creation workflow rule does not create Email activities under Accounts even though in Workflow rules "Create Email Activity" is turned ON. 

SAP Cloud for Customer

1. Go to Customer work center.
2. Go to Account work center view.
3. Search and open an Account.
4. Go to Activities facet.
5. In E-Mails field, E-mails are not being created after new contacts are created even though in workflow rules "Create Email Activity" is turned ON.

Under Workflow Setting's Activity Creation "Determine Account and Contact from source object for the Activities created through Workflow Rules" Checkbox is disabled.

Select the respective workflow rule and click on "Workflow Settings" dropdown under "More" Button.

Enable the checkbox of "Determine Account and Contact from source object for the Activities created through Workflow Rules".

Workflow, Account, Activities, Email, Contacts , KBA , LOD-CRM-WKF , Workflow , LOD-CRM-ACC , Account , LOD-CRM-CON , Contact , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions