SAP Knowledge Base Article - Public

3484251 - 1H 2024- E-Signature verification error for course completion


The user encounters an error while attempting to verify the completion of the course using E-Signature.

Error : com.plateausystems.elms.util.helper.ElmsFinderException: java.sql.SQLException: Failed for fetching UserHistory.getPendingTrainingEventVOX 


SAP SuccessFactors Learning 2405

Reproducing the Issue

1. Login to BIZX
2. Navigate to My Learning
3. Search the Course 
4. Complete the course contents
5. Click E-Signature -> Enter Username and PIN -> Error occurs


The Engineering Team has determined that this is a product defect caused by a coding issue in the backend. the User is able to perform completion multiple times from the new course home page even when there is pending e-signature for previous completions of the item (meaning the user is able to retake the content/course before signing the completion, which is causing multiple pending training events to exist) 


According to the recent update from our engineering team, they are currently working on the fix, and it will be included in the upcoming b2411 release.

In the meantime, please perform the following action, and see if this workaround work for you: 

  • The user has to click on the "Submit E-signature" button, select any one of the multiple completion events for the mentioned course and perform the e-signature verification for it. Once submitted, the course will be present in the Learning History of the user.

If the above workaround doesn't resolve the problem, the engineering team will provide a script to fix the issue for each individual instance.

However, We submitted a request for a patch to address the reported issue in the current release version. We'll update this KBA as soon as we receive the information from the concern team.


E-Signature verification error, course completion issue with E-Signature, Failed for fetching UserHistory.getPendingTrainingEventVOX , KBA , LOD-SF-LMS-ESG , E-Signature , Bug Filed


SAP SuccessFactors Learning 2405