Symptom
Raise a MDF Alert Message if there is no Payment Information maintained after 1 month from Hire Date or Rehire
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors - Payment Information
Reproducing the Issue
Step 1: Create Run
Step 2: Add rule under Object definition: Payment Information
Step 3: Create a rule trace
Step 4: Proxy as EC alert job owner
- Run job
Step 5:Check result
- Check Rule trace
- Result: blank and No email has been triggered
Cause
- Working as design
- The rule configured on Post Save of Payment Information MDF Object has conditions referring to the Worker-> Job Information
- here the if condition checks for new hire, rehire, transfer cases where a new user creation happens and the rule which is on post save gets executed before the user is created as per the process
- When there is no user yet existing in the system during rule execution from hire or rehire, how can we check a condition from the user's data. This is the reason
Resolution
This is not possible
- Since this rule is applicable only during hire/rehire scenarios and there is no user created yet during the time of rule execution, worker will not be found. Hence the MDF alert will also not work.
- Basically any rule condition trying to access Worker during the hire/rehire scenarios will not have any affects
Additional Information:
This is out of scope on Support side but customer can contact
Please find this information documented in a blog: Alerts for Payment Information: Full step-by-step guide
NOTE: This is an example of alert payment information and therefore it is outside the scope of SAP Cloud Product Support. If customer raises a case, please direct them to the above blog and if they run into any difficulty, they need to reach out to their partner /Professional Services team who will be able to assist them further.
Keywords
Payment Information, rule , alert, Hire, rehire, worker , KBA , LOD-SF-EC-PAY , Payment Information (Bank Information) , Problem
Product
Attachments
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