SAP Knowledge Base Article - Public

3484328 - Unable to send email after generating document

Symptom

Error message "Error sending message. The parameter 'address' cannot be an empty string. Parameter name: address" when trying to send an Email after generating document.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Create a quote
  2. Generate Documents
  3. Choose a template
  4. Click on button to send email.

     

    Cause

    Sender Email Source is set as "Custom Email Address" and "Sender Email" is empty in Email settings.

    Resolution

    • Sender Email Source can be set as none
    • Sender Email should contain a valid value.

    Keywords

    Email, settings, CPQ, Sender, address, parameter, empty, string , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error

    Product

    SAP CPQ 2024