Symptom
Scenario example:
In purchase order, 10 pieces of products are ordered. Then 3 pieces should be returned. A Return to Supplier is created and a Credit Memo is expected. However, only 2 pieces are included in the Credit Memo. The third one is created as a Subsequent Credit Item. As a result, the quantity that credit memo should be created is still "1", which is expected to be "0".
Environment
SAP Business ByDesign
Reproducing the Issue
When creating credit memo for returned item (for example, 3 ea):
- Create credit memo for 2 ea and select "Credit Memo Item".
- Create credit memo for the rest 1 ea and select "Subsequent Credit Item".
- The status of the purchase order is not Completely Invoiced. There is still "1 ea" to create credit memo.
Cause
Different from Credit Memo, Subsequent Credit only changes the amount of the original credit memo. It cannot change quantity. So Subsequent Credit is only used as a follow-up document that refers to a posted credit memo and increases the credit on the credit memo.
Note: Subsequent Invoices works the same but in an opposite way.
Resolution
To change quantity of the original credit memo item, it is necessary to create a credit memo.
See Also
Help Document: Create a Subsequent Credit or Debit
Keywords
Credit Memo; Subsequent Credit; Supplier Invoice; Purchase Order; Return , KBA , SRD-SRM-SI , Supplier Invoicing , Problem