SAP Knowledge Base Article - Public

3484441 - Email recipient includes inactive user in Dynamic Group Recipient Builder - Onboarding

Symptom

Email is also sent to inactive users included in the permission group which is configured as Dynamic Group Recipient Builder for the email template.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Admin Center >> Email Services
  2. Create a custom email template >> configure a permission group as Dynamic Recipient Builder
  3. Terminate 1 user from the permission group >> user becomes inactive in system
  4. Trigger onboarding for a new hire
  5. Go to Admin Center >> Email Services >> Email Status
  6. See the email recipient still includes the inactive user

Cause

A gap in current product.

Resolution

Workaround:

Changing the filter for permission group to exclude the inactive users so that emails will no longer sent to them.

For Live Customer:

In case you'd like to have more details about the fix, please kindly reach our to your Customer Success Partner (CSP) and refer to the JIRA ticket #OBX-31334.

Keywords

SuccessFactors, Onboarding, email, Dynamic Recipient Builder, inactive , KBA , LOD-SF-OBX-EML , Notifications , Known Error

Product

SAP SuccessFactors Onboarding all versions