SAP Knowledge Base Article - Public

3484513 - Incorrect Sender Name for Campaign Emails


Sender Name maintained in the email channel is not used for Campaign Outbound Emails.


SAP Sales Cloud and SAP Service Cloud Version 2

Reproducing the Issue

Below are the steps to setup Email Channel for Campaign Object:

  1. Go to Settings and search for Emails.
  2. Navigate to Channels and create a new Channel.
  3. Maintain all mandatory fields like Channel NameChannel Email and set Object as Campaign.
  4. Under Sender Name, select User-Input and enter a value. For example, ABC (where ABC is the Sender Name maintained for newly created Channel).
  5. Click on Save and Activate the channel.

Below are the steps to send out email from Campaign:

  1. Go to Navigation Menu and open Sales Campaign Workcenter.
  2. Click on 'Create Campaign' (+) button.
  3. Enter the Name of the Campaign and set the Schedule to 'Run Immediately' or pick a suitable Date and Time.
  4. Under Build Campaign section, select a Target Group and toggle the 'Include Employees' button to True.
  5. Select 'Send Email' Action and under Object Based Template, select a Template.
  6. Click on Save.
  7. Set Status of the newly created Campaign to Active.

Notice that the emails are sent out, but the Sender Name is not the value maintained in the channel.


The Sender Name mentioned in Channel is a backup. While sending email, if no sender name is passed, then channel Sender Name is taken.


This is the current expected behavior of the system. For Campaign Object, Campaign Owner is explicitly passed as Sender Name, so Channel Sender Name is overriden.

See Also

3471125 - Email Not Sent From Campaign


Sender Name, Campaign, Channel, Email, Campaign Owner, Outbound , KBA , CEC-CRM-CAM , Campaign for SAP Sales/Service Cloud , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CHN , Channels for SAP Sales/Service Cloud , Problem


SAP Sales Cloud and SAP Service Cloud Version 2 all versions