SAP Knowledge Base Article - Preview

3484531 - How to configure SAP Cloud ALM to use specific values for ticket fields when ticket is being created?


  • How to configure SAP Cloud ALM External API Management mapping so specific fields are updated with values during ticket creation?
  • Tickets are created from SAP Cloud ALM with unexpected values in some fields.



  • SAP Cloud ALM
  • External ticketing software


SAP Cloud ALM 1.0


KBA , SV-CLM-API , SAP Cloud ALM External API , How To

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