SAP Knowledge Base Article - Public

3484587 - Latest Applicant Workbench - Unable to 'Forward to Colleague' - Recruiting Management

Symptom

An error occurs when performing 'Forward to Colleague'.

errorMessage=User does not have permission to perform this action
name=Error
code=Forbidden

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. In the Latest Applicant Workbench, select a candidate.
  2. Select Forward > Forward to Colleague.
  3. Select a user to forward the candidate to.
  4. Click Send.
  5. An application error pops up.

Cause

The Forward to Colleague action was controlled by the "Forward" (Forward to Requisition) button permission.

(For SAP Support: see internal memo.)

Resolution

The fix for this issue is planned to be deployed with the patch [H1 2024 P15]. For patch timelines, please review SAP SuccessFactors Patches Knowledge Base.

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Workaround

  • Grant the button permission "Forward" (Forward to Requisition) to operators temporarily. (Refer to KBA 2788707)
  • Alternatively, perform the action in the Legacy Applicant Workbench.

See Also

Keywords

RCM, UXR, APP, Job Application, Applicant Workbench, Redesigned, Permission, Forward to Colleague, KI2405, RCM-129785 , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Known Error

Product

SAP SuccessFactors Recruiting 2405