3484670 - E-mail blocked as per configuration although domain is allowed

An email comes up in the "Blocked E-Mails" list even though the respective domain was not blocked.

SAP Cloud for Customer

1. Go to the work center Activities, view E-Mails.
2. Open the email in question.
3. You will see it with the text: E-mail blocked as per configuration, pending review.
4. If you go to the work center Service, view Blocked E-Mails, you will find the email here as well.
5. Go to the Administrator work center, view Service and Social and click on Ticket Configuration: you will see that the sender domain is not in the list of blocked domains.

You have blocked a different domain which is part of the string of the sender domain.

For example, if you block "ap.com", the system filter out emails from "sap.com" because "sap.com" contains the blocked string. 

Please remove the domain from the "blocked" list: 

1. Go to the work center Administrator, view Service and Social.
2. Click on Ticket Configuration.
3. In the E-Mail Filters section, in the "Domain" table, remove the required domain and click Save. 

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