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SAP Knowledge Base Article - PreviewSymptom
When looking for the related Contract Account and Premise data of your customer in the Entities tab of the Customer Hub in Agent Desktop, you notice that no data is displayed.
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Environment
SAP Service Cloud Version 2.
SAP Service Cloud Version 2, Utilities Add-On.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Utilities, Utilities Objects, Premise, Contract Account, CA, Agent Desktop, AD, Customer Hub, Entities, Entity, Data, Not Displayed, No Data, V2, SAP Service Cloud V2, Version 2, Communication Configuration, Integration, Utilities Integration, HTTP Data, Ping, Failure, , KBA , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , How To
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