SAP Knowledge Base Article - Public

3484776 - All phone types added when a rehire verification step is triggered - Onboarding

Symptom

For Rehire candidates all phone types are being populated in Rehire Verification. 

For new hires it's not happening. 

Environment

SAP SuccessFactors Onboarding

Cause

The same field is mapped to all phone types in the Recruit to Hire Data Mapping.

For new hires, it isn't populated because there is no previously existing data in EC.

Resolution

For rehires, the behavior is different: The RHDR page will adhere to the Employee data model to ensure that the Rehire Coordinator reviews all the merged data before submission.

The data from RCM (in the case of the first rehire check) or the data from PDC (in case of the second rehire check), will always take precedence over data present in the DB.

See Also

Onboarding: An Insight Of Data Review For Rehire (Rehire With Old Employment)

Keywords

Onboarding, obx, Rehire, New, Hire, candidates, verification, phone, type, populated, flow, Recruit, to, hire, data, mapping, integration , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem

Product

SAP SuccessFactors Onboarding all versions