Symptom
Attempting to use the Firefighter user for access results in the following error:
"500 Internal Server Error
Ticket logon failed"
The URL of the page where the error occurs has the path /sap/public/myssocntl
The SM50 traces have the following:
N myssocntl: logon and do not create logon ticket
N Get_RefUser(<Client number>,<Firefighter user>) =>
N password logon is generally enabled (default)
N initial password is still valid (expiration period=7 / days gone=0)
N password change required (initial password)
N save user time zone = > < for user ><Client number>> / ><Firefighter user> > into spa
N DyISignR(): return code=0 "Logon successful" (see note 320991)
H SignOn Signon procedure (rc: 0, saprc: 1)
N myssocntl: logon not successful
H HTTP> ab_HttpErrorHandler (role: 2, protocol: 2, error: Ticket logon failed (see trace (SAP Note 495911)))
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Product
Keywords
myssocntl, icf/reject_expired_passwd, Firefighter, FFID, 500 Internal Server Error, Ticket logon failed , KBA , BC-SEC-LGN , Authentication , GRC-SAC-EAM , Emergency Access Management , Problem
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