SAP Knowledge Base Article - Preview

3484865 - When Trigger a Call Using CTI the Customer Is Not Found in the Search Address on the Live Activity Center

Symptom

You initiate a call to the customer using independent phone number for a partner in Utilities, and you expect that the phone number will be identified or recognized by Live Activity upon receiving the call.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

C4C, Live Activity, CTI, Utilities, Customer, Search Object, Utilities-Customer, Service and Social, Live Activity Configuration, Communication Channels, Call , KBA , LOD-CRM-IND-UTL , Utilities , LOD-CRM-LA , Live Activity , How To

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