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SAP Knowledge Base Article - PreviewSymptom
You initiate a call to the customer using independent phone number for a partner in Utilities, and you expect that the phone number will be identified or recognized by Live Activity upon receiving the call.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
C4C, Live Activity, CTI, Utilities, Customer, Search Object, Utilities-Customer, Service and Social, Live Activity Configuration, Communication Channels, Call , KBA , LOD-CRM-IND-UTL , Utilities , LOD-CRM-LA , Live Activity , How To
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