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3484865 - When Trigger a Call Using CTI the Customer Is Not Found in the Search Address on the Live Activity Center


You initiate a call to the customer using independent phone number for a partner in Utilities, and you expect that the phone number will be identified or recognized by Live Activity upon receiving the call.



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C4C, Live Activity, CTI, Utilities, Customer, Search Object, Utilities-Customer, Service and Social, Live Activity Configuration, Communication Channels, Call , KBA , LOD-CRM-IND-UTL , Utilities , LOD-CRM-LA , Live Activity , How To

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