SAP Knowledge Base Article - Public

3484980 - Request Deletion Of Tickets

Symptom

Deletion of Tickets in Production System is not allowed

Environment

SAP Cloud for Customer core applications

Reproducing the Issue

1. Go to Service Work Center
2. Click on Tickets View
3. Find for the tickets
4. Deletion of Tickets is not possible in the Production System

Cause

As per current system design, users are not permitted to delete tickets from UI in any production systems.

Resolution

Deletion of tickets in a production systems is not supported from UI and from backend, has this deletion may cause technical inconsistencies and raise compliance issues.

Keywords

Deletion of Tickets, Production System, Backend system , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer core applications 2405