SAP Knowledge Base Article - Public

3484980 - Request Deletion Of Tickets


Deletion of Tickets in Production System is not allowed


SAP Cloud for Customer core applications

Reproducing the Issue

1. Go to Service Work Center
2. Click on Tickets View
3. Find for the tickets
4. Deletion of Tickets is not possible in the Production System


As per current system design, users are not permitted to delete tickets from UI in any production systems.


Deletion of tickets in a production systems is not supported from UI and from backend, has this deletion may cause technical inconsistencies and raise compliance issues.


Deletion of Tickets, Production System, Backend system , KBA , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer core applications 2405