Symptom
The Cloud Application intermittently fails with the following error:
503 Service Unavailable
There is no SAP Cloud Connector (SCC) connected to your subaccount matching the requested tunnel for subaccount <Subaccount ID> and SCC location ID <Location ID>. Please verify the configuration on both the SCC and cloud side.
The ljs_trace.log (for SCC version<2.17) or the scc_core.trc (for SCC version>=2.17) logs may display the following entries:
2024-06-18 20:20:57,417 +0900#INFO#com.sap.core.connectivity.tunnel.core.impl.context.TunnelRegistryImpl#notification-client-4-1# #Unregistered tunnel channel [id: 0x0c9b7e2c, L:/XX.XX.XX.XX:49304 ! R:XX.XX.XX.XX:443] for tunnelId account:///...
2024-06-18 20:20:57,417 +0900#DEBUG#com.sap.core.connectivity.tunnel.core.impl.context.TunnelRegistryImpl#notification-client-4-1# #Closed tunnel with tunnelId account:///...
2024-06-18 20:20:57,417 +0900#INFO#com.sap.core.connectivity.tunnel.client.reconnect.ReconnectScheduler#notification-client-4-1# #Reconnect attempt #1 to connectivitynotification.cf.jp10.hana.ondemand.com:443 - sleeping for 396 milliseconds
2024-06-18 20:20:57,830 +0900#DEBUG#com.sap.core.connectivity.tunnel.client.AbstractClient#notification-client-4-1# #Successfully connected channel:...
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Environment
SAP Cloud Connector.
Cloud to On-premise scenario.
Keywords
KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem
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